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After we take a call, we will provide you a clear message of what was discussed with the customer via text message, email or an app depending on the choice. We also have call recording if the message is more complex or you just want to hear the quality of the calls. We will also provide you with a report of where your callers heard about your business.
Yes 100%, diverts can be manual or automatic. The manual option means that you can look at the caller id and choose to divert it with the press of a button if you are busy with another client. You might also choose an automatic divert for the evening and weekend. It is super flexible and totally up to you.
It is super simple; you can call us now on 0800 193 0719 and an account manager will guide you through the process or you can schedule an appoint here at a time that suits you.